eServices Refund Policy

Introduction

At eServices, we strive to ensure the satisfaction of our users by providing a reliable platform connecting freelancers and employers. However, we understand that there may be situations where refunds are necessary. This Refund Policy outlines the conditions and procedures for requesting and processing refunds.

1. Eligibility for Refunds

Refunds may be granted under the following circumstances:

a. Non-Delivery of Services

• If the freelancer fails to deliver the agreed-upon services within the specified timeframe without a valid reason.

b. Poor Quality of Work

• If the delivered work does not meet the agreed-upon standards or requirements, and the freelancer is unable or unwilling to make the necessary revisions.

c. Cancellation of Project

• If the employer cancels the project before the freelancer has started working on it, a full refund may be granted.

2. Conditions for Refunds

Refund requests must meet the following conditions:

a. Communication

• Employers must first attempt to resolve the issue directly with the freelancer through eServices’ messaging system. Clear and documented communication between both parties is essential.

b. Timeframe

• Refund requests must be submitted within 14 days of the project’s completion or the expected delivery date in the case of non-delivery.

c. Evidence

• Employers must provide evidence supporting their refund request, such as communication records, project requirements, and any delivered work.

3. Refund Process

a. Submission of Request

• To initiate a refund, employers must submit a formal refund request through eServices’ support system, providing all relevant details and evidence.

b. Review and Evaluation

• The eServices support team will review the refund request, communication records, and evidence provided. The team may also contact both parties for additional information.

c. Decision and Notification

• After a thorough evaluation, the support team will make a decision and notify both the employer and the freelancer of the outcome. The decision will be based on the evidence and circumstances of the case.

d. Processing of Refund

• If the refund is approved, the funds will be returned to the employer’s account within 7-10 business days. The refunded amount will be credited to the original payment method used.

4. Exceptions and Special Cases

a. Partial Refunds

• In some cases, partial refunds may be granted if a portion of the work was completed and delivered satisfactorily.

b. Disputes

• If a resolution cannot be reached through the refund process, either party may escalate the issue through eServices’ dispute resolution mechanism.

c. Non-Refundable Fees

• Service fees and any other administrative charges incurred by eServices are non-refundable.

5. Modifications to the Refund Policy

eServices reserves the right to modify this Refund Policy at any time. Any changes will be communicated to users through our website and will be effective immediately upon posting.

6. Contact Information

For any questions or concerns regarding this Refund Policy, please contact our support team at support@eservice.com.ng or +2349157426080.

By using eServices, you agree to comply with this Refund Policy. Thank you for being a valued member of our community.

This Refund Policy ensures transparency and fairness for both employers and freelancers on the eServices platform. We are committed to resolving any issues promptly and professionally to maintain the integrity and trust of our community.