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eServices Refund Policy

At eServices, we strive to provide a seamless and satisfactory experience for both freelancers and clients. However, we understand that there may be instances where refunds are necessary. This Refund Policy outlines the terms and conditions under which refunds may be granted.

1. General Policy

eServices operates as a marketplace connecting freelancers and clients. As such, the platform itself does not offer direct refunds. Refunds are subject to the agreement between the freelancer and the client. However, eServices will facilitate the process and mediate disputes to ensure fairness and transparency.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

  • Non-Delivery of Service: The freelancer did not deliver the agreed-upon service within the specified timeframe.
  • Poor Quality of Work: The delivered work does not meet the agreed-upon quality standards or project requirements.
  • Service Not as Described: The service provided significantly deviates from the description provided in the project agreement.

3. Refund Request Process

To request a refund, clients must follow these steps:

  1. Initiate Communication: Contact the freelancer directly to discuss the issue and seek a resolution.
  2. Submit a Dispute: If the issue cannot be resolved through direct communication, submit a dispute to eServices via the platform’s dispute resolution center.
  3. Provide Documentation: Provide all relevant documentation, including the project agreement, communication logs, and evidence of the issue.

4. Dispute Resolution

Upon receiving a dispute, eServices will:

  1. Review the Case: Examine the provided documentation and communicate with both parties to understand the situation.
  2. Mediate the Dispute: Facilitate discussions between the freelancer and the client to reach a mutually acceptable resolution.
  3. Determine Refund Eligibility: Based on the evidence and discussions, determine whether a refund is warranted.

5. Refund Processing

If a refund is deemed appropriate:

  1. Partial or Full Refund: The amount of the refund will be determined based on the nature of the issue and the work completed.
  2. Refund Method: Refunds will be processed through the original payment method used for the transaction.
  3. Processing Time: Refunds may take up to 10 business days to process, depending on the payment provider.

6. Non-Refundable Situations

Refunds will not be granted in the following situations:

  • Change of Mind: The client changes their mind after the service has been delivered as agreed.
  • Client’s Personal Circumstances: The client’s personal circumstances change, preventing them from utilizing the delivered service.
  • Violation of Terms: Either party violates the terms of service of eServices, resulting in the dispute.

7. Final Decision

eServices’ decision on refunds and disputes is final. By using our platform, both freelancers and clients agree to abide by this Refund Policy and accept the platform’s mediation as binding.

8. Contact Us

For any questions or concerns regarding this Refund Policy, please contact our support team at support@eservices.com.ng.

This Refund Policy is subject to change. We encourage users to review it periodically to stay informed about our practices.

Thank you for choosing eServices. We are committed to ensuring a fair and transparent experience for all our users.

Last updated: 09/06/2024